Returns & Exchanges
At Secret Nails, we want you to be completely satisfied with your beauty experience. If your selection isn't perfect, we offer a 30-day window for returns on all unopened and unused products to ensure the highest standards of hygiene and safety.
Initiate Your Request
Email our support team with your order number and the list of items you wish to return to receive a Return Authorization code.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Attach the provided shipping label to your parcel and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing